1. Who we are
GripZone Tire Services ("GripZone Tires", "we", "us") is a tire sales, rim and installation shop at 29 Regal Road, Guelph, Ontario N1K 1B6, Canada, serving Guelph, Kitchener-Waterloo, Fergus and Rockwood. This policy covers our website gripzonetire.ca, our booking process, and the emails, phone calls and text messages we send.
We handle personal information in line with Canada's Personal Information Protection and Electronic Documents Act (PIPEDA) and Canada's Anti-Spam Legislation (CASL).
2. What we collect
| Type | Examples | Where it comes from |
|---|---|---|
| Contact details | Name, email address, mobile phone number | Booking calendar, marketing-permission page, offers sign-up, calls, WhatsApp, visits |
| Booking details | Service booked, vehicle, tire and rim sizes, appointment date and time | You, and our booking calendar (cal.com) |
| Consent records | Which boxes you ticked, the exact wording you agreed to, date and time, IP address | Our website forms |
| Messages | Texts, emails, WhatsApp messages and replies such as STOP or HELP | You |
| Technical data | IP address and basic request information, used for security and to stop spam | Your browser |
We do not collect payment card numbers on this website, and we do not use advertising or tracking cookies.
3. How we use it
- To book, confirm, remind you about and carry out your service, including ordering your tires (new tires usually arrive in about 2 business days).
- To send appointment notifications by email, phone call and, if you agreed, by text message.
- To send promotions, seasonal reminders and offers, only if you gave us permission to do so.
- To answer your questions, handle warranty issues and improve our service.
- To keep proof of your consent, as Canadian anti-spam law requires.
- To protect our website from spam, fraud and abuse.
4. Phone numbers & text messages
If you give us your mobile number and tick a text-message box, we use it to send the messages you agreed to: appointment alerts and/or marketing offers. Full details, including how often we text and how to stop, are in our SMS Terms.
We never sell your phone number.
No mobile information will be shared with third parties or affiliates for marketing or promotional purposes. All the categories of sharing described in this policy exclude text-messaging originator opt-in data and consent; this information will not be shared with any third parties.
The only companies that handle your number are the service providers that technically deliver our messages for us (see section 5). They may not use it for anything else.
You can stop texts at any time by replying STOP. Reply HELP for help. Giving consent to texts is never a condition of buying from us or booking a service.
6. How long we keep it
- Booking and service records: as long as needed for your service, warranty and tax purposes, normally up to 7 years.
- Consent records: while you are subscribed, plus 3 years afterwards as proof of consent.
- Opt-out records: we keep a record that you said STOP or unsubscribed, so we never message you again by mistake.
7. How we protect it
Our website uses an encrypted (HTTPS) connection. Form records are stored outside the public part of the website, and access is limited to GripZone staff who need it. We use security headers, spam filtering and rate limiting on our forms. No method is 100% secure, but we take reasonable steps to protect your information.
8. Your choices & rights
- Stop texts: reply STOP to any text message.
- Stop emails: use the unsubscribe link in any marketing email.
- Change permissions: use our marketing permission page, or contact us.
- See, correct or delete your information: email us and we will reply within 30 days.
- Withdraw consent: any time. We will stop marketing within 10 business days.
If you are not satisfied with our answer, you can contact the Office of the Privacy Commissioner of Canada at priv.gc.ca.
10. Children
Our services and messages are meant for adults. We do not knowingly collect information from anyone under 16, or sign them up for text messages.
11. Changes to this policy
We may update this policy from time to time. The date at the top shows the latest version. Big changes will be shown on our website before they take effect.
12. Contact us
Questions or privacy requests go to our Privacy Officer:
29 Regal Road, Guelph, ON N1K 1B6